CANCELLATION/REFUND POLICY:

A cancellation fee for work commenced or completed shall be paid by The Client, with the fee based on the stage of project completion. The fee will not exceed 100 % of the total project cost. This fee will be based on hours already spent on the project.

If after project commencement, client communication (face-to-face, telephone, or email) stops for a period of 30 days, the project can be cancelled by Alex Ferraro Designs.

There upon, Alex Ferraro Designs can choose to cease further work on the project.

 

At the time of the customer's acceptance of this estimate or quotation, indicating acceptance of the Terms & Conditions, a non-refundable payment of 100% of the quoted fee will become immediately due unless negotiated otherwise. Work on the project will not commence until Alex Ferraro Designs has received this amount.

REVISIONS:

All projects include 2 Revision Rounds. Should extra revision rounds be required a separate quotation will be supplied accordingly. Alex Ferraro Designs cannot and will never limit The Client to change their minds. Though the price at the beginning of the Agreement is based on the length of time that Alex Ferraro Designs estimates they’ll need to accomplish everything as requested to be achieved, additional estimates can be requested for any further or additional changes to be implemented. The Client must assume that, after the initial agreement, all additions, alterations, changes in content, layout or process changes requested by The Client, will alter the time and cost.

 

ADDITIONS AND ALTERATIONS:

New work requested by The Client and performed by Alex Ferraro Designs after ATP (agreement to proceed), is considered an addition or alteration (extra revision round). If the job changes to an extent that substantially alters the specifications described in the original estimate, Alex Ferraro Designs will submit an additional quotation to The Client, and both parties must agree to the revised or additional fee before further work proceeds.

 

RIGHTS AND OWNERSHIP:

The Client shall be entitled to full ownership of all final artwork created during the project upon full payment of the agreed fee. All products remain the property of Alex Ferraro Designs, until fully paid for.


 

TERMS & CONDITIONS